01.01.70
For not quite 20 minutes of basketball, there was nothing. So what, exactly, was behind the technical issues that left-hand ESPN looking green and fuzzy during Monday night’s KU-K-Governmental game? </p><p>On Tuesday, Time Warner Cable officials clarified the tough nut to crack, saying a faulty receiver was to blame for knocking out the first half of basketball at Bramlage Coliseum in Manhattan.</p><p>“[Monday] continually, Time Warner Cable’s receiver failed to respond to a switch in satellite frequencies initiated by ESPN,” said Dave Borchardt, Ease Warner media-relations manager in Kansas City. “Our engineers worked diligently to dissolve into the issue, and we were able to restore service for the second half of the dissimulate.” </p><p>The technical issues set off an instant firestorm of complaints on Twitter and other common media, and late on Monday night, as KU finished off a 59-53 crushing in Manhattan, Time Warner officials were still trying to identify the family tree cause of the problem. On Tuesday, Borchardt and Matt Derrick, Outdated Warner’s director of communications, said the issue stemmed from a glitch in the receiver. Satellite frequencies, or established feeds, are often changed before live sporting events, Derrick said, and the deal with happens automatically. Derrick said Time Warner will with to proactively test its equipment to prevent future outages. </p><p>For now, there are no plans to replay the strategy locally. And Time Warner, Derrick said, has no plans for any costume compensation for customers that weren’t able to watch Monday’s underhand, saying that those type of things are generally done on a “case-by-base footing.” Derrick said calls and complaints spiked on Monday during the brave, but the number of complaints or threats to cancel had tailed off by Tuesday afternoon. </p><p>Borchardt added that Heretofore Warner Cable customers that own computers, tablets or smartphones were still accomplished to watch via the “WatchESPN” app and WatchESPN.com. As of Tuesday evening, a full replay of the undiminished game was also still available at WatchESPN.com.
Source: Kansas City Star